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At NT Deals, we’re committed to delivering your order efficiently and transparently. Please review the following shipping information before placing your order.
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). This includes picking, packing, and arranging dispatch with our trusted courier partners.
We offer standard shipping only within Australia.
Pick-up is not available.
| Shipping Option | Cost | Estimated Delivery Time |
|---|---|---|
| Standard (Metro) | FREE | 3–7 business days |
| Standard (Regional) | FREE | 3–14 business days |
| International | Not available | Not available |
Note: Delivery times may vary due to factors beyond our control such as weather events, public holidays, or courier delays.
Our business is based in Wellard, WA 6170, Australia, and we dispatch from various supplier warehouses located across Australia to ensure faster delivery.
A tracking number will be provided once your order has been dispatched. You will receive tracking updates via email or SMS (if provided at checkout).
Free Standard Shipping applies to all orders Australia-wide.
We do not offer express shipping or international delivery.
Stock is subject to availability at time of order confirmation.
Delivery is handled by courier services and Australia Post, depending on the item size and destination.
If your order becomes undeliverable after processing (e.g., due to courier limitations or out-of-stock issues), your order will be cancelled and fully refunded. You will be notified via email.
We are unable to deliver to the following Australian postcodes due to courier limitations. Orders placed for these areas will be cancelled and refunded:
885, 2222, 2449, 2818, 2827, 2829, 2836, 2839, 2874, 2898, 3724, 4477, 4490, 4626, 4822, 4871, 4875, 6044, 6209, 6224, 6290, 6442, 6536, 6562, 6707, 6713, 6725, 6728, 6743, 6751, 6753, 6754, 7255, 7256, 7258, 7260
If you have any questions about your order or shipping process, please contact us at:
📧 info@ntdeals.com.au
BedStory Queen 30cm Hybrid Mattress Cooling Gel Memory Foam 5 Zone Pocket Spring Bed Temperature Regulating
Discover the ultimate sleep experience with the BedStory 30cm Gel Memory Foam Hybrid Mattress, engineered for a perfect balance of deep comfort and robust support.
The Gel infusion provides superior pressure relief by contouring precisely to your body's curves (especially hips and shoulders), while actively dissipating body heat to keep you cool.
Our soft, breathable knit cover promotes excellent airflow and wicks away moisture, ensuring you remain cool and dry throughout the night. You can rest soundly knowing your mattress is CertiPUR-US and OEKO-TEX certified, guaranteeing it's fiberglass-free and safe for your family.
Designed with a balanced medium-firm feel, it masterfully cushions your body while maintaining proper spinal alignment, ideal for side sleepers and those seeking back pain relief. The core features hundreds of individually wrapped pocket coils that respond independently, providing zoned support to 7 key areas and effectively eliminating motion transfer for undisturbed sleep.
Forget the hassle of delivery; your BedStory mattress arrives compressed and rolled in a compact box for simple setup. Just unbox it and watch it expand. We stand behind our quality with a 5 years warranty, so you can invest in better sleep with complete confidence.
Feature>
Cooling Gel Relief: Experience superior pressure relief and active temperature regulation from the specialized Gel Memory Foam.
Certified-Safe Cover: Stay cool and dry with a breathable, certified-safe cover.
Medium-Firm Support: Achieve perfect pressure relief with a medium-firm supportive feel.
Undisturbed Sleep: Enjoy undisturbed sleep thanks to motion-isolating pocket coils.
Hassle-Free Setup: Experience effortless delivery and setup with our mattress-in-a-box.
10-Year Confidence: Sleep with confidence by a 5 years warranty
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Specification
Type: GEL MEMORY FOAM HYBRID MATTRESS
Construction Type: Pocket Coil, 1.9/2.15mm
Top Style: Euro Top
Layers Qty: 4 (includes Latex Layer)
Zone: 5
Cover: Knit Stretch Polyester
Mattress Feel: Medium Firm
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Package Content
BedStory Mattress x 1
Shipments to the specific postcode-suburb combinations below are excluded. If you wish to proceed with orders to these zones with additional shipping costs, please reach out to us for assistance.

NOTE FROM SELLER:
Direct from Manufacturers & Suppliers: We source our products directly from approved manufacturers and suppliers, ensuring top-notch quality and competitive prices.
Nationwide Shipping: Although our business is based in Wellard, we ship from various locations across Australia for efficient delivery to your doorstep. Please note that stock availability on the website is for reference and may change between adding an item to your cart and order processing.
Handling Time: Our dedicated team requires 1-2 business days to carefully pick, pack, and arrange pickup by the courier service once your order is placed.
Delivery Times: Shipping times generally range from 1-7 business days for metropolitan areas and 3-14 business days for regional areas. Shipping times may vary due to external factors beyond our control, such as weather or courier delays.
Cancellation and Return Policy:
We aim to dispatch all products within 1-2 working days after full payment is received. Once we confirm that your order is being processed, cancellation is not possible. The postage fee is non-refundable. Extra postage fees may apply for re-delivery or re-direction requests.
Ensure your shipping address is correct when placing your order, as address changes cannot be made after payment.
Returns are accepted within 30 days of purchase. Items must be unused, in their original packaging, and in resellable condition. For defective products, a free return label will be provided. If you return an item due to a change of mind, a 15% re-stocking fee and any postage costs will be deducted from your refund.
Please note that some products may become undeliverable once processing starts. In such cases, we may cancel your order and issue a full refund.
Delivery typically takes 2-14 business days. We recommend providing a valid contact number for delivery follow-up. Items will be sent via Australia Post or a courier, depending on size and weight.
Important Notice: Delivery Restrictions for Some Products
Please be aware that delivery restrictions apply to certain products. We are unable to process orders for delivery to the following postcodes: 885, 2222, 2449, 2818, 2827, 2829, 2836, 2839, 2874, 2898, 3724, 4477, 4490, 4626, 4822, 4871, 4875, 6044, 6209, 6224, 6290, 6442, 6536, 6562, 6707, 6713, 6725, 6728, 6743, 6751, 6753, 6754, 7255, 7256, 7258, 7260. Orders for these postcodes will be cancelled and refunded.
By completing your purchase, you agree to the postage and handling terms outlined above.
| Color: | Blue, Purple, White |
| Size: | 20, 24 |
| Material: | 100% Polyester |

