FAQ

1. Where do you source your products?
We source all our products directly from approved manufacturers and trusted suppliers to ensure authenticity and quality.

2. Why might my order ship from different locations within Australia?
To provide faster delivery, your order may be shipped from different warehouses across Australia based on product availability and proximity to your address.

3. How long will it take to receive my order?
Delivery times vary depending on the product’s location and your delivery address. Estimated delivery times will be shown during checkout.

4. Is there tracking available for my order?
Yes! Tracking information is provided for all orders once they have been shipped.

5. What should I do if I receive a damaged or defective product?
Please contact our customer support team immediately. We will assist you with the return or exchange process.

6. Do you offer international shipping?
Currently, we only ship within Australia.

7. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and Klarna (Buy Now, Pay Later). Payment options will be displayed at checkout.

8. Can I cancel or change my order after placing it?
Orders can only be canceled or modified before they are shipped. Please contact our support team as soon as possible for assistance.

9. Are your products authentic and high quality?
Absolutely. We guarantee the authenticity and quality of every product sourced from our approved suppliers.

10. How can I contact customer support?
You can reach us via our website or by emailing info@ntdeals.com.au. We’re here to help!