Refund policy
At NT Deals, we want you to shop with confidence. If something isn’t quite right, we’re here to help.
📦 Returns
We accept returns within 30 days of the delivery date. To be eligible for a return:
-
The item must be unused, unopened, and in its original packaging
-
It must be in resellable condition
-
A proof of purchase is required (e.g., order number or receipt)
To initiate a return, please email us at info@ntdeals.com.au and our customer support team will assist you with the return process.
💡 Important Notes:
-
Returns due to change of mind (customer remorse) may be subject to a 15% restocking fee
-
Return shipping for change-of-mind purchases is the responsibility of the customer
-
If the item is faulty, damaged, or not as described, we will provide a prepaid return label
💰 Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
-
If approved, your refund will be processed to your original payment method
-
Refunds are typically processed within 5–7 business days of receiving the returned item
-
Shipping fees are non-refundable, unless the item is faulty or incorrect
❌ Cancellations
We begin processing orders quickly to ensure fast delivery.
-
Once your order is confirmed as being processed, cancellation is not possible
-
If the order has already been packed or dispatched, it cannot be cancelled
Please double-check your shipping address at checkout.
We are unable to make address changes after payment.
-
Extra postage fees may apply for re-delivery or re-direction requests
-
In cases where the order cannot be delivered due to incorrect address or refused delivery, a refund minus postage and a 15% restocking fee may apply
📬 Contact Us
For all return, refund, or cancellation inquiries, contact us at:
We aim to respond to all customer inquiries within 24–48 business hours.
